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Shipping & Returns

DELIVERY, RETURNS AND WARRANTY POLICY.

Please read our delivery, return and guarantee policy carefully and do not hesitate to contact us with any questions that may arise in this regard.

Contact us through our email address: info@bdhome.es

You can also contact us by phone 952861122.

At bdhome Marbella we have an extensive team of experts who will solve all your doubts.

Customer Service hours are Monday through Friday from 10 a.m. to 6 p.m.

IMPORTANT NOTE

Given the situation caused by Covid-19, our manufacturers are having problems sourcing raw materials. This directly influences the manufacture of some of our articles.

Due to the above, and until the situation normalizes, the delivery times of some products may be affected, so please contact us to guarantee a real delivery time.

1.HOW CAN I RETURN A DEFECTIVE OR WRONG ITEM?

Making a return is easy:

1 - Contact our customer service department by phone 952861122 (Monday to Friday from 10:00 a.m. to 2:00 p.m.) to schedule a collection. A carrier will pick up the package easily and comfortably.

2 - It is important to send photos of the damaged or wrong item.


3 - When requesting the collection through customer service, you will receive an email with the return label that you must stick on the item's packaging.


4 - At the time of collection the item must be disassembled and in the original packaging.

Do not forget to always keep the receipt of your return. In addition, if you indicate your e-mail address in your data, we will notify you when the returned item arrives at our warehouse.


The refund will be made within 15 business days from the confirmation of the return.

  1. REFUND

Once we have received your return in our warehouse, we will send you an email to inform you that the item has arrived and that your return, according to request, is managed.
We estimate about 15 days between your return and the refund of the amount . This term can be modified based on the term of the return transport and depending on the means of payment that you have used.

If you prefer that the refund be made with a different means of payment than the one used for the purchase, indicate your account number in your personal data so that we can make a bank transfer when the product has arrived at our warehouse.

  1. WARRANTY AND CLAIMS

To process a claim for a defective or wrong product, send an e-mail to info@bdhome.es with a brief description of the defect or error, attaching 2-3 photos of it. Next, our Customer Service team will contact you to inform you about the next steps to follow.

We will not be able to attend to your claim if:

- The damage has been due to incorrect use of the product or natural wear and tear from its use.
- These are damages caused by external factors: friction, sharp objects, chemical products, etc.

-The damages have been caused by lack of diligence or care attributable to the buyer.

-The legally established guarantee period has elapsed.

  1. CAN I WITHDRAW MY PURCHASE EVEN IF THE PRODUCT IS NOT DEFECTIVE OR WRONG?
  1. You can withdraw from the contract during a period of 14 calendar days from receipt of the product, without indicating the reason

However, you must take into account that you cannot withdraw:

  • From the purchase of personalized goods or made according to consumer specifications
  • Of the purchase of unsealed mattresses after delivery
  • Of the purchase of other goods that, for reasons of hygiene and health, cannot be supplied to other buyers after their return and that are unsealed after delivery.

Steps to follow:

1.- Let us know your decision to withdraw from the purchase made. You only have to fill out and sign the withdrawal form that we make available to you on this same page. Send it to us via email: info@bdhome.es

DOWNLOAD THE WITHDRAWAL DOCUMENT

2.- We will acknowledge receipt of your communication.

3.- Once we have received the product at our facilities, both the price paid for the returned product and the delivery costs will be reimbursed. If you chose a way of delivery with higher costs than those provided by us, we will not bear the additional cost of delivery.

4.-Refunds will always be made through the same means by which the payment was made, unless you indicate a different refund method in the withdrawal form.

IMPORTANT!

THE COSTS OF THE RETURN AND SHIPPING OF THE PRODUCT IN CASES OF WITHDRAWAL, WILL ALWAYS BE ASSUMED BY THE BUYER

SHIPPING AND DELIVERY OF ARTICLES

  • Shipping costs: Consult your area with our bdhome team.
    • Delivery:
    • Choose the delivery method that best suits your needs.
    • Whatever you choose, it is essential that you provide us with your mobile phone number so that you receive a delivery notification via SMS.
    • The delivery time is indicated in the file for each product, and ranges between 7 and 15 working days (not counting weekends or holidays) approximately; or between 15 and 30 days for bulky items such as furniture (you can check this information in your shopping cart). In the event that there are unforeseen or extraordinary circumstances, delivery will be made within a maximum period of 30 days from the date of order confirmation.
    • COLLECTION POINT:

    You can also pick up your purchase directly at your nearest Bdhome store.

    NOTE: Deliveries to Ceuta, Melilla and the Canary Islands are excluded.

    Orders for the Balearic Islands are not included in the free deliveries, check prices and conditions. The delivery time will be from 15 to 30 business days approximately from the confirmation of the order, except for items with special measures whose time period will depend on the maritime transport of merchandise available.

    • These conditions will apply to shipments contracted in the absence of agreements or specific conditions derived from the uniqueness of each product or service. Consult the current rates page for each service or product.
    • The contractual data on merchandise designation, denomination, address and population of the recipient and sender, are provided by the latter and under their responsibility, and are not verified by the Agency, except for serious imminent risk or order of The authority.

    REMEMBER:

    HOME OR AT ANY ADDRESS

    This service is carried out through ENVIALIA for small and medium items. At home, at work... you decide where you want to receive your package. If you are not there, the carrier will leave you a notice to make a new appointment. This fast service has no additional cost.

    Deliveries and services will be made from Monday to Friday. Holidays of each locality in particular are excluded from the computation of the period.

    IMPORTANT!

    Outside the province of Malaga, used products will not be withdrawn for disposal.

    • What happens if I don't receive my product on time?

    In the event of non-compliance with the contractually agreed delivery period according to the contracted service, the compensation to be paid will consist of the return of the postage paid by the client, that is, the shipping costs paid. Failure to comply with the delivery period will not be considered as caused by the absence of the recipient, change of address, unknown consignee or address, non-payment of postage, supplies or refunds, closure for vacations, deliveries after the second delivery attempt, causes of force majeure. or fortuitous event or others not attributable to the Agency or the seller.

    1. WARRANTY AND DELIVERY CONDITIONS OF THE AGENCY.
    2. By placing the order, the sender declares to know and accept the conditions and delivery terms of the contracted service, fixing, repercussion and amount of the price of the contracted transport and other expenses, according to the example of the company's current rates, known, provided and at its disposal. For collections and deliveries outside the provincial capital, the amounts indicated in the rate book will be charged according to each service.
    1. The Transport Agency reserves at all times the right to reject a package and consequently not provide a service due to insufficient packaging for transport, it seems abnormal or for other reasons strange to the order. In the event of rejection due to insufficient packaging and insistence by the sender on the shipment, the Transport Agency will not be liable for damages or breakdowns that may occur in the goods, the client's signature in the corresponding space on the delivery note being sufficient for this purpose. The transport of packages and objects whose content is contrary to the Law or whose transport is subject to special requirements or provisions (weapons, funds or effects, toxic, flammable or dangerous materials, explosives, etc.) is excluded, being the sole responsibility and exclusively of the sender, which expressly exonerates the Agency from any responsibility in this regard. Likewise, the transport of merchandise whose length exceeds three meters is excluded.
    1. The delivery of the merchandise will be made at the address designated by the sender, except for the repeated absence of the recipient or that due to its weight, volume or functional characteristics of the property do not allow a normal person to do so, in in which case, prior notice will be made at the street door or at the destination ENVIALIA central. In the event of the recipient's absence, notice of the delivery attempt will be left, as well as the way to agree on it. (€31.78 will be charged for those services that exceed the mere collection and delivery of the merchandise or that entail an unusual procedure).
    1. The non-delivery of the transported merchandise due to the absence or refusal of the recipient, deficiency of their data or non-payment of the amounts derived from the carriage carried out (carriage, insurance, taxes, expenses, reimbursement value...), it will be the responsibility of the recipient, who will be obliged to bear, at his expense, all the expenses of said incidence including, where appropriate, the deposit expenses, the price, the reimbursement premium and other expenses of the carriage of the merchandise produced on its return to origin or subsequent deliveries, and the repercussion of the corresponding insurance
    1. The signature of the delivery note by the recipient will be a necessary requirement to proceed with the delivery of the merchandise. In the event of the recipient's refusal to sign the delivery note, the Agency will be exempted from all liability.
    1. The DEADLINES to make a CLAIM FOR DAMAGES to the merchandise will be TWENTY-FOUR HOURS from delivery if the damages are not externally appreciable, or DURING THE SAME ACT OF DELIVERY, and precisely in the contractual document, if can be seen externally.

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