DELIVERY, RETURNS AND WARRANTY POLICY.
Please read our delivery, return and guarantee policy carefully and do not hesitate to contact us with any questions that may arise in this regard.
Contact us through our email address: firstname.lastname@example.org
You can also contact us by phone 952861122.
At bdhome Marbella we have an extensive team of experts who will solve all your doubts.
Customer Service hours are Monday through Friday from 10 a.m. to 6 p.m.
Given the situation caused by Covid-19, our manufacturers are having problems sourcing raw materials. This directly influences the manufacture of some of our articles.
Due to the above, and until the situation normalizes, the delivery times of some products may be affected, so please contact us to guarantee a real delivery time.
1.HOW CAN I RETURN A DEFECTIVE OR WRONG ITEM?
Making a return is easy:
1 - Contact our customer service department by phone 952861122 (Monday to Friday from 10:00 a.m. to 2:00 p.m.) to schedule a collection. A carrier will pick up the package easily and comfortably.
2 - It is important to send photos of the damaged or wrong item.
3 - When requesting the collection through customer service, you will receive an email with the return label that you must stick on the item's packaging.
4 - At the time of collection the item must be disassembled and in the original packaging.
Do not forget to always keep the receipt of your return. In addition, if you indicate your e-mail address in your data, we will notify you when the returned item arrives at our warehouse.
The refund will be made within 15 business days from the confirmation of the return.
Once we have received your return in our warehouse, we will send you an email to inform you that the item has arrived and that your return, according to request, is managed.
We estimate about 15 days between your return and the refund of the amount . This term can be modified based on the term of the return transport and depending on the means of payment that you have used.
If you prefer that the refund be made with a different means of payment than the one used for the purchase, indicate your account number in your personal data so that we can make a bank transfer when the product has arrived at our warehouse.
To process a claim for a defective or wrong product, send an e-mail to email@example.com with a brief description of the defect or error, attaching 2-3 photos of it. Next, our Customer Service team will contact you to inform you about the next steps to follow.
We will not be able to attend to your claim if:
- The damage has been due to incorrect use of the product or natural wear and tear from its use.
- These are damages caused by external factors: friction, sharp objects, chemical products, etc.
-The damages have been caused by lack of diligence or care attributable to the buyer.
-The legally established guarantee period has elapsed.
However, you must take into account that you cannot withdraw:
Steps to follow:
1.- Let us know your decision to withdraw from the purchase made. You only have to fill out and sign the withdrawal form that we make available to you on this same page. Send it to us via email: firstname.lastname@example.org
DOWNLOAD THE WITHDRAWAL DOCUMENT
2.- We will acknowledge receipt of your communication.
3.- Once we have received the product at our facilities, both the price paid for the returned product and the delivery costs will be reimbursed. If you chose a way of delivery with higher costs than those provided by us, we will not bear the additional cost of delivery.
4.-Refunds will always be made through the same means by which the payment was made, unless you indicate a different refund method in the withdrawal form.
THE COSTS OF THE RETURN AND SHIPPING OF THE PRODUCT IN CASES OF WITHDRAWAL, WILL ALWAYS BE ASSUMED BY THE BUYER
SHIPPING AND DELIVERY OF ARTICLES
You can also pick up your purchase directly at your nearest Bdhome store.
NOTE: Deliveries to Ceuta, Melilla and the Canary Islands are excluded.
Orders for the Balearic Islands are not included in the free deliveries, check prices and conditions. The delivery time will be from 15 to 30 business days approximately from the confirmation of the order, except for items with special measures whose time period will depend on the maritime transport of merchandise available.
HOME OR AT ANY ADDRESS
This service is carried out through ENVIALIA for small and medium items. At home, at work... you decide where you want to receive your package. If you are not there, the carrier will leave you a notice to make a new appointment. This fast service has no additional cost.
Deliveries and services will be made from Monday to Friday. Holidays of each locality in particular are excluded from the computation of the period.
Outside the province of Malaga, used products will not be withdrawn for disposal.
In the event of non-compliance with the contractually agreed delivery period according to the contracted service, the compensation to be paid will consist of the return of the postage paid by the client, that is, the shipping costs paid. Failure to comply with the delivery period will not be considered as caused by the absence of the recipient, change of address, unknown consignee or address, non-payment of postage, supplies or refunds, closure for vacations, deliveries after the second delivery attempt, causes of force majeure. or fortuitous event or others not attributable to the Agency or the seller.